FAQ

1. How do I personalize a product?
Select the item you want, enter the prompts on the page for text, colors etc. If you have trouble with any customization please reach out for assistance.

2. Can I see a preview of my personalized item?
Yes! Upon request, each order includes 1 free proof before processing. You will be able to see a preview of font and color.

3. What types of personalization do you offer?
We offer vinyl application, embroidery and engraving depending on the item. Please check the product details for available options.

4. Can I make changes after placing an order?
Once an order is placed, we start working on it right away, so changes may not be possible. Please contact us immediately, and we’ll do our best to assist you.

5. How long does it take to receive my personalized gift?
Production times vary depending on the item, but most orders are processed within 2 business days. Shipping times will depend on your location and chosen shipping method.

6. What if there’s an issue with my order?
If you receive an incorrect or damaged item, contact our support team within 2 days of delivery. We’ll work to resolve the issue promptly.

7. Do you offer bulk or corporate orders?
Yes! We provide custom solutions for bulk orders, perfect for events or corporate gifts. Contact us for more details and special pricing.

8. Are your products gift-ready?
If you wish to have your item gift-ready in a clear bag and ribbon please request in order notes.

9. How can I contact you?
You can reach our customer service team at orders@nameit.gifts or 845-288-0076. We’re here to help!